Solo Troubleshooting
The following sections may be of assistance if you are having problems with Solo.
Downloading Problems
If you have trouble downloading Solo, make sure you're using a current version of a web browser with packet checking. We suggest Firefox 3 or newer.
Installation / Starting Problems
Windows
Not Responding
Try starting Solo using the "Solo_console" shortcut which is located in the main C:/Program Files/EVRI/Solo folder (32-bit only). For 64-bit systems, try starting with the Solo_debug mode, locate the solo_debug.log which is located in the temporary directory. Search for "solo_debug" in your C:/Users/{your username}/ folder.
Fail to Initialize
If Solo doesn't start correctly and or you receive an error similar to:
- "The application failed to initialize properly (0xc0000135)..." (or similar numerical code), or
- "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem." or
- "The application has failed to start because its side-by-side configuration is incorrect."
Use the following links as appropriate for your operating system and Solo version. For other situations, contact Eigenvector at helpdesk@eigenvector.com
32-Bit Windows
Version 6.3 and later
- Try installing this Microsoft Library package:
- If Solo still does not start, follow the directions for older versions (below).
Version 6.2 and earlier
- Try installing the .NET framework 1.1:
64-Bit Windows
- Try installing this Microsoft Library package:
- This link will generally solve most "side-by-side configuration" problems.
MAC
If Solo does not launch properly, follow the instructions listed below for error and bug reports, and provide answers to the following questions to helpdesk@eigenvector.com
- Does the X11 application launch?
- In addition to the X11 application, do any additional icons show up in the Dock after attempting to launch?
- Is the CPU in your Mac computer of the Intel architecture, rather than PowerPC?
LINUX
If when staring Solo on Fedora Linux I you the message: "SELinux is preventing .../EVRI_lib from performing execstack access on a process", then the SELinux security application is preventing Solo (or other stand-alone application) from running parts of its library.
To enable the application to run as expected, set the current directory to be the folder where the 'EVRI_lib' file resides (usually the top-level Solo, Solo_Predictor, or Solo+MIA folder) and use the command:
chcon -t execmem_exec_t EVRI_lib
Running this command will usually require you to be logged in as root or to use "sudo".