Solo Troubleshooting
The following sections may be of assistance if you are having problems with Solo.
Downloading Problems
If you have trouble downloading Solo, make sure you're using a current version of a web browser with packet checking. We suggest Firefox 3 or newer.
Installation / Starting Problems
Windows
If Solo doesn't start correctly and or you receive an error similar to "The application failed to initialize properly (0xc0000135)...", or "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."
Try installing the .NET framework 1.1:
- The specific package for 32-bit windows (x86)
- The specific package for 64-bit windows (x64)
- .NET Framework 1.1 homepage (for other situations)
For other situations, contact Eigenvector at helpdesk@eigenvector.com
MAC
If Solo does not launch properly, follow the instructions listed below for error and bug reports, and provide answers to the following questions to helpdesk@eigenvector.com
- Does the X11 application launch?
- In addition to the X11 application, do any additional icons show up in the Dock after attempting to launch?
- Is the CPU in your Mac computer of the Intel architecture, rather than PowerPC?