Solo Troubleshooting

The following sections may be of assistance if you are having problems with Solo.

Downloading Problems

If you have trouble downloading Solo, make sure you're using a current version of a web browser with packet checking. We suggest Firefox 3 or newer.

http://www.mozilla.com/en-US/firefox/

Installation / Starting Problems

Windows

Not Responding

Try starting Solo using the "Solo_console" shortcut which is located in the main C:/Program Files/EVRI/Solo folder (32-bit only). For 64-bit systems, try starting with the Solo_debug mode, locate the solo_debug.log which is located in the temporary directory. Search for "solo_debug" in your C:/Users/{your username}/ folder.

Fail to Initialize

If Solo doesn't start correctly and or you receive an error similar to "The application failed to initialize properly (0xc0000135)...", or "This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

Try installing the .NET framework 1.1:

• The specific package for 32-bit windows (x86)
• The specific package for 64-bit windows (x64)
• .NET Framework 1.1 homepage (for other situations)

For other situations, contact Eigenvector at helpdesk@eigenvector.com

MAC

If Solo does not launch properly, follow the instructions listed below for error and bug reports, and provide answers to the following questions to helpdesk@eigenvector.com

• Does the X11 application launch?
• In addition to the X11 application, do any additional icons show up in the Dock after attempting to launch?
• Is the CPU in your Mac computer of the Intel architecture, rather than PowerPC?