Faq error cannot start license error: Difference between revisions

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(Created page with "===Issue:=== I'm getting a "Cannot start due to license error. Error using save..." window after I enter my license code. ===Possible Solutions:=== We've seen this error em...")
 
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===Possible Solutions:===
===Possible Solutions:===


We've seen this error emerge on some older versions of macOS. It's related to the matlabpref.mat file being write locked. Use the following steps to fix the problem:  
We've seen this error emerge on some older versions of macOS. It's related to the matlabpref.mat file being write locked. Use the following steps to fix the problem:
* Note the file location in the error message.
* Open a Terminal window and navigate to that folder. It should be something similar to [but not exactly] this command:


* Note the file location in the error message.
<code>cd "/Users/username/Library/Application Support/MathWorks/MATLAB/mcr_v99/Solo_MIA_95124433-2ac1-4d87-86a5-810b5388a433/"</code>
* At the terminal type the following command (you will be prompted for your password to run it). This command will give "write" permission to the owner of the <code>matlabprefs.mat</code> file:


* Open a Terminal window and navigate to that folder. It should be something similar to [but not exactly] this command:
<code>sudo chmod u+w matlabprefs.mat</code>
 
cd "/Users/username/Library/Application Support/MathWorks/MATLAB/mcr_v99/Solo_MIA_95124433-2ac1-4d87-86a5-810b5388a433/"
 
* At the terminal type the following command, you will be prompted for you password to run it. This command will give "write" permission to the owner of the matlabprefs.mat file:
 
sudo chmod u+w matlabprefs.mat


* Restart Solo (or Solo variant) and enter your license code.  
* Restart Solo (or Solo variant) and enter your license code.  

Revision as of 13:59, 31 January 2022

Issue:

I'm getting a "Cannot start due to license error. Error using save..." window after I enter my license code.

Possible Solutions:

We've seen this error emerge on some older versions of macOS. It's related to the matlabpref.mat file being write locked. Use the following steps to fix the problem:

  • Note the file location in the error message.
  • Open a Terminal window and navigate to that folder. It should be something similar to [but not exactly] this command:

cd "/Users/username/Library/Application Support/MathWorks/MATLAB/mcr_v99/Solo_MIA_95124433-2ac1-4d87-86a5-810b5388a433/"

  • At the terminal type the following command (you will be prompted for your password to run it). This command will give "write" permission to the owner of the matlabprefs.mat file:

sudo chmod u+w matlabprefs.mat

  • Restart Solo (or Solo variant) and enter your license code.


Still having problems? Please contact our helpdesk at helpdesk@eigenvector.com

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