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==Software Support==
__TOC___
If you are having problems working with any Eigenvector Research product, please use the following as guidelines to help find a solution.
==Importing / Exporting==


1) '''Check our Frequently Asked Questions''' - Check our [http://software.eigenvector.com/faq/ On-Line FAQ Pages] for a possible solution. Many common problems can be solved using these pages.
[[faq_concatenate_multiple_files|How do I concatenate multiple files into a single DataSet?]]


2) '''Automatic Problem Solving''' - If using PLS_Toolbox or other MATLAB-based products, try the command <tt>evridebug</tt> this will diagnose many common problems. (This option is not available with stand-alone products like Solo or Solo_Predictor).
[[faq_create_multivariate_image_from_separate_images|How do I create a multivariate image from separate images?]]


3) '''Contact Eigenvector's Help Desk''' - Contact the helpdesk through e-mail at: [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com] and include the following information:
[[faq_export_PCA_scores_and_loadings_to_text_file|How do I export PCA scores and loadings to a text file (to read into MS Excel, for example)?]]
:* For MATLAB-based products (PLS_Toolbox, MIA_Toolbox, etc)
::* Your '''username''' or '''serial number'''
::* The output of the functions:
:::ver
:::evridebug
::* Details on the problem you are having and how to reproduce it (if possible)
:* For Stand-alone products (Solo, Solo_Predictor, etc.)
::* Your '''username''' or '''serial number'''
::* For Solo users, all content from the menu: '''Help>About Solo...''' (If you are having trouble starting Solo, obviously this can not be accessed)
::* Details on the problem you are having and how to reproduce it (if possible)


'''Phone Support''' - '''PLEASE NOTE:''' Eigenvector Research ''does not offer phone support for our software products'' except for consulting clients and clients of our extended support program. For information regarding extended support, please contact Eigenvector Research at: [mailto:orders@eigenvector.com orders@eigenvector.com]
[[faq_import_three-way_data|How do I import three-way data into Solo or PLS_Toolbox?]]


==Orders/Quotes/Invoice Support==
[[faq_import_horiba_NGC_64bit |Why can't I import a Horiba NGC file on my 64-bit computer?]]
To receive help regarding an order                you have placed or want to place, or other information regarding                sales, contact our sales team at sales@eigenvector.com
 
[[faq_SPCREADR_cant_read_multiple_files |Why can't SPCREADR read multiple files I've selected?]]
 
[[faq_some_EXCEL_files_fail_to_import |Why do some Excel files fail to import?]]
 
==General==
 
[[faq_PARALIND_in_PLS_Toolbox |Can I do PARALIND in PLS_Toolbox?]]
 
[[faq_install_on_more_than_one_PC | Can I install PLS_Toolbox (or Solo) on more than one PC, such as on my desktop and laptop computer?]]
 
[[faq_multiple_class_sets_together_in_SIMCA_PLSDA_LDA | Can I use multiple class sets (categorical variables) together in a SIMCA, PLSDA, or LDA model?]]
 
[[faq_more_info_on_R_Squared_statistic | Can you give me more information on the R-Squared statistic?]]
 
[[faq_how_RMSEC_and_RMSECV_related to R2Y_and_Q2Y_seen_other_software | How are RMSEC and RMSECV related to R2Y and Q2Y I see in other software?]]
 
[[faq_convergence_of_PARAFAC| Convergence of PARAFAC. How much variation between models is expected a particular PARAFAC is fit multiple times with the same settings?]]
 
[[faq_does_software_stop_working_if_maintenance_expires | Does the software stop working if my maintenance expires?]]
 
[[faq_report_a_problem_with_PLS_Toolbox | How and where do I report a problem with PLS_Toolbox?]]
 
[[faq_how_are_T_contributions_calculated | How are T-contributions calculated?]]
 
[[faq_how_are_ROC_curves_calculated_for_PLSDA | How are the ROC curves calculated for PLSDA?]]
 
[[faq_how_are_error_bars_calculated_regression_model | How are the error bars calculated for a regression model and can they be related to a confidence limit (confidence in the prediction)?]]
 
[[faq_improve_performance_with_PLS_Toolbx_and_Matlab_on_Mac | How can I improve performance with PLS_Toolbox and Matlab on the Mac platform?]]
 
[[faq_assign_classes_for_samples_in_a_DataSet | How do I assign classes for samples in a DataSet?]]
 
[[faq_build_a_classification_model_from_class_set_other_than_the_first | How do I build a classification model from a class set other than the first?]]
 
[[faq_choose_between_different_cross_validation_leave_out_options | How do I choose between the different cross-validation leave-out options?]]
 
[[faq_reference_Eigenvector| How do I cite/reference Eigenvector?]]
 
[[faq_interpret_ROC_curves_and_Sensitivity_Specificity_plots_from_PLSDA | How do I interpret the ROC curves and Sensitivity / Specificity plots from PLSDA?]]
 
[[faq_make_DataSet_backwards_compatible | How do I make a DataSet backwards compatible?]]
 
[[faq_obtain_or_use_recompilation_license_for_PLS_Toolbox | How do I obtain or use a recompilation license for PLS_Toolbox?]]
 
[[faq_use_custon_cross_validation_option | How do I use the "custom" cross-validation option?]]
 
[[faq_out_of_memory_error_when_analyzing_data | I keep getting "out of memory" errors when analyzing my data. What can I do?]]
 
[[faq_java_lang_OutOfMemoryError| What can I do if I get a java.lang.OutOfMemoryError error?]]
 
[[faq_why_get_negative_scores_when_all_modes_are_set_to_nonnegativity | Nonnegativity (PARAFAC, PARAFAC2, Tucker): Why do I get negative scores when all modes are set to nonnegativity?]]
 
[[faq_what_are_relative_contributions | What are "Relative Contributions"?]]
 
[[faq_what_are_reduced_T^2_and_Q_Statistics | What are the "Reduced" T^2 and Q Statistics?]]
 
==Command Line==
==Manual==
==GUI==
==Installation==
 
 
 
 
 
 
 
[[Category:FAQ]]

Revision as of 14:25, 29 November 2018

_

Importing / Exporting

How do I concatenate multiple files into a single DataSet?

How do I create a multivariate image from separate images?

How do I export PCA scores and loadings to a text file (to read into MS Excel, for example)?

How do I import three-way data into Solo or PLS_Toolbox?

Why can't I import a Horiba NGC file on my 64-bit computer?

Why can't SPCREADR read multiple files I've selected?

Why do some Excel files fail to import?

General

Can I do PARALIND in PLS_Toolbox?

Can I install PLS_Toolbox (or Solo) on more than one PC, such as on my desktop and laptop computer?

Can I use multiple class sets (categorical variables) together in a SIMCA, PLSDA, or LDA model?

Can you give me more information on the R-Squared statistic?

How are RMSEC and RMSECV related to R2Y and Q2Y I see in other software?

Convergence of PARAFAC. How much variation between models is expected a particular PARAFAC is fit multiple times with the same settings?

Does the software stop working if my maintenance expires?

How and where do I report a problem with PLS_Toolbox?

How are T-contributions calculated?

How are the ROC curves calculated for PLSDA?

How are the error bars calculated for a regression model and can they be related to a confidence limit (confidence in the prediction)?

How can I improve performance with PLS_Toolbox and Matlab on the Mac platform?

How do I assign classes for samples in a DataSet?

How do I build a classification model from a class set other than the first?

How do I choose between the different cross-validation leave-out options?

How do I cite/reference Eigenvector?

How do I interpret the ROC curves and Sensitivity / Specificity plots from PLSDA?

How do I make a DataSet backwards compatible?

How do I obtain or use a recompilation license for PLS_Toolbox?

How do I use the "custom" cross-validation option?

I keep getting "out of memory" errors when analyzing my data. What can I do?

What can I do if I get a java.lang.OutOfMemoryError error?

Nonnegativity (PARAFAC, PARAFAC2, Tucker): Why do I get negative scores when all modes are set to nonnegativity?

What are "Relative Contributions"?

What are the "Reduced" T^2 and Q Statistics?

Command Line

Manual

GUI

Installation

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